IT organizations are facing more challenges with fewer resources every day. Keeping your systems up and running and your users productive is an ongoing effort. Kelly Communications Systems offers a variety of support services to help keep your staff to stay focused on business critical initiatives.
Our manufacturer certified team can handle the initial design and installation of your new systems. Once your network and data center management services are in place, you can continue to rely on KCS’s ongoing commitment to your satisfaction. KCS offers extended maintenance programs to provide comprehensive product support. Manufacturer warranties typically only cover the replacement of defective parts. That is only part of the solution however. We can provide logistics support covering everything from initial tech support call and case management, to the configuration, installation and return of the failed equipment. We are the front line of communication between our clients and the endless string of call centers and automated attendants. We will help to isolate and troubleshoot the problem, and continue to monitor and update throughout the entire process. Once the system is installed, understanding how to utilize and manage it on a daily basis will allow maximum return on investment. We provide training and review best practices to fit your unique business requirements. Keeping your systems up to date with the latest hardware and software revisions are critical steps to ensuring optimal performance and protection from the latest security vulnerabilities.
We offer preventative maintenance packages, health checks, and scheduled systems reviews. Information technology solutions all have a limited life span. When the solution has ultimately exceeded its functional capacity, we will work with you to evaluate the latest technology and recommend a transition plan and refresh strategy to ensure a seamless upgrade. In addition, you can draw upon KCS’s expertise to evaluate and recommend supplementary IT services and products to enhance efficiency and make the most of your technology investment.
Our Services include:
- Pre-configuration and staging
- Extended Warranty
- Maintenance and logistics
- Managed Service Offerings
- Lifecycle management